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Epost Express Help Centre

You can click on “Reset It” and key in your email address .
 
We will send a link to your email address allowing you to create your new password. Then you can log in to your account with the new password.

To change the information in your Epost account, first, you can login to your account, select profile and edit. (e.g. name, password, address.)

Registering Epost accounts is easy and fast.
 
1. Visit here Or click on the Top right of the Epost website.
2. Fill in all required details.
3. Click Submit
No worries! Just click on “Forget Password”. Just click the Reset It in the login page.

We support the following payment options:

 

Offline Payment
Bank Transfer

 

Online Payment
FPX Payment
Credit Card Payment

You will be notified via SMS and email within 15 miniutes upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

Below are the time of bank’s reconciliation time:

 
Bank
Reconciliation time
Maybank2U 12.00am – 12.30am
CIMBClicks 11.45pm – 12.15am
RHB Bank 12.00am – 12.30am
Hong Leong Bank 11.30pm – 1.00am
Public Bank 12.00am – 1.00am
Bank Islam 12.00am – 1.00am
for offline banking, we only can proceed within working days.

Epost accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.

Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

The item that you selected might incur repacking fees or others fee. These charges will be reflected at your order summary prior making payment. You can also check if the parcel that you wish to ship in your ship for me history.
However, if your order was indeed charged with wrong amount, please contact us at support@epostexpress.com
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

We offer 2 shipping options:

 

We offer Air Freight and Sea Freight delivery services with normal goods and sensitive goods selection.

If you have multiple parcels during checkout, you will be able to select multiple parcels to ship before making payment by ticking the box beside created parcel.

While shopping, you can see the shipping fee at the dashboard after login.
(1) Enter your delivery postcode
(2) the shipping fee will be displayed. Please note that final shipping fee is only confirmed at checkout page.
If you shipped multiple items in one order then you will receive your order in one parcel. Please reach out to us at https://epostexpress.com/tw/contact-us/ or support@epostexpress.com if you find some items missing in your parcel with your tracking order number. We will investigate the matter for you right away.

 

You can also check your order status online with our tracking tool www.e-post.com.my/e-tracking).
Delivery to some postcodes and outlying areas outside Kota Kinabalu Town area may take slightly longer. For further details on delivery lead times, please contact us.
You can pre-arrange/schedule the date of your delivery by proceed your parcel to “Ship For Me”. Please login our dashboard and click Ship For Me to arrange the schedule.
We will trying our best to serve you better, please contact us : https://epostexpress.com/tw/contact-us/ or support@epostexpress.com
We will trying our best to serve you better, please contac us : https://epostexpress.com/tw/contact-us/ or support@epostexpress.com
If you wish to know exact date and time of the delivery, please check your order status online with our E Tracking here

You can check the closest E Collection Point here.
You can collect your parcel at the store within its opening hours.

Once the parcel has arrived at the E Collection Point, we will send an e-mail or SMS to notify you. In order to collect the parcel, you will need to show the email/SMS to storekeeper, or recipient’s proof of ID (IC or driver’s license).

You can track your parcel here
Simply enter in your tracking code, and a delivery status will be shown to you.
Yes, you can return parcels to E Collection Point by notify us through https://epostexpress.com/tw/contact-us/, you have to notify us which E Collection Point and the date.
Epost will compensate the amount calculated based on the item value with maximum refund limit and resend the item without any charges to customer with refund coupon (Maximum USD 50 for item and maximum 2 times of shipment cost).
You will need to show email/SMS notification with verification code or proof of ID in the form of IC or driver’s license.
After 14 days, Epost will notify the sender on the overdue parcels. You will be required to make payment for a shipment back to the E Collection Point. You can collect the parcels from E Collection Point nearby.
You will need to notify us here contact us by
1. https://epostexpress.com/tw/contact-us/
2. support@epostexpress.com
Yes you can. They will need the recipient’s proof of ID or verification code, which will be sent to you via e mail.
Parcel recipients have a week (14 days – inclusive of weekends) to collect your parcel before it is collected back by Epost.

You will need to contact us by https://epostexpress.com/tw/contact-us/ or support@epostexpress.com and return the parcel to the E Collection Point. You need to provide the parcel number and the date of return.

You will need to contact us by https://epostexpress.com/tw/contact-us/ or support@epostexpress.com and return the parcel to the E Collection Point. You need to provide the parcel number and the date of return.

You will not receive cash refund. You will receive Epost refund coupon with maximum amount USD 50 for item and maximum 2 times of shipment cost.

A Refund Coupon is a store credit issued by E-Post as a way of refunding your services using online payment and offline payment. Your Refund Coupons are recorded in your Epost account, it is also not legal tender, is not considered electronic money, is not transferable and is subject to Epost’s terms and conditions.

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